At UK Steroids Shop, operated by SteriMed Pharmaceuticals Ltd., we want you to be completely satisfied with your purchase. This Refund & Return Policy explains how returns, refunds, and exchanges are handled when you order through our website.
By placing an order, you agree to the terms outlined in this Policy.
General Principles
We sell products intended for health, fitness, and wellness. Due to the sensitive nature of these items, strict standards are in place to protect both our customers and our supply chain. We comply with UK consumer protection laws, including the Consumer Rights Act 2015 and applicable distance selling regulations.
Eligibility for Returns
Products may be returned only if they meet the following conditions:
- Items must be unopened, unused, and in their original packaging.
- Returns must be requested within 14 calendar days of receiving the order.
- Products that have been opened, tampered with, or partially used cannot be returned for health and safety reasons.
- Certain goods may be exempt from returns if specifically marked as non-returnable at the time of purchase.
Non-Returnable Items
For safety, hygiene, and regulatory reasons, the following products are non-returnable:
- Opened or partially used pharmaceutical products
- Items damaged after delivery due to mishandling
- Perishable or short-dated goods
- Special orders or personalised products
How to Request a Return
If you would like to return an item, please follow these steps:
- Contact our support team at [email protected] within 14 days of delivery.
- Provide your order number, product details, and reason for return.
- Wait for confirmation and a Return Authorisation Code.
- Package the item securely and send it to the address provided.
Customers are responsible for return postage costs unless the return is due to our error (e.g., wrong item or defective product).
Refund Process
Once a returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
- If approved, the refund will be issued to your original payment method.
- Refunds typically take 7–14 working days to appear, depending on your bank or card provider.
- Delivery charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged on arrival, or incorrect. If you need an exchange for the same product, contact us at [email protected].
Damaged or Incorrect Items
If you receive a damaged or incorrect product, notify us within 48 hours of delivery. We may request photographs of the product and packaging to assist with claims. Replacement or refund will be arranged as quickly as possible.
Consumer Rights
This Policy does not affect your statutory rights under UK law. If an item is faulty, not as described, or not fit for purpose, you may be entitled to a full refund, repair, or replacement under the Consumer Rights Act 2015.
Cancellations
Orders may be cancelled before dispatch for a full refund. If the order has already shipped, it will need to follow the returns procedure outlined above.
Shipping Costs for Returns
Customers are responsible for covering shipping costs for returns, except where the return is due to:
- Receipt of incorrect product
- Receipt of damaged or defective product
- An error made by UK Steroids Shop
In these cases, we will cover reasonable return postage costs.
International Returns
For customers outside the UK, additional considerations apply:
- Customs duties and import taxes are non-refundable.
- You are responsible for ensuring returned products comply with import/export regulations.
- Delays caused by customs are beyond our control.
Refund Exceptions
Refunds may not be granted if:
- Products are returned after the 14-day window
- Items are returned without prior approval or without a Return Authorisation Code
- Returned items are not in resalable condition
How to Contact Us
For all return or refund requests, please contact us using the following details:
Email: [email protected]
Telephone: +44 161 394 0294
Postal Address: SteriMed Pharmaceuticals Ltd., 41 Holborn Viaduct, London, EC1A 2FD, United Kingdom
Policy Updates
We reserve the right to update or amend this Refund & Return Policy at any time. Changes will be posted on this page with a revised “last updated” date. Customers are encouraged to review the Policy regularly to stay informed.
