At UK Steroids Shop, operated by SteriMed Pharmaceuticals Ltd., we are committed to ensuring your order is delivered quickly, securely, and discreetly. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered both within the United Kingdom and internationally.
By placing an order on our website, you agree to the terms outlined below.
Order Processing
Orders placed Monday to Friday before 2:00 pm (UK time) are usually processed the same working day. Orders placed after 2:00 pm or on weekends/public holidays will be processed on the next working day.
We strive to maintain stock accuracy, but in rare cases, an item may be temporarily unavailable. If this occurs, we will notify you immediately with options for substitution, delayed delivery, or full refund.
Delivery Methods
We use trusted courier and postal services to deliver your order safely and on time. Depending on your location, the following options are available:
UK Standard Delivery
- Estimated delivery: 2–4 working days
- Tracked and signed-for service
- Discreet packaging without product details on the outside
UK Express Delivery
- Estimated delivery: 1–2 working days
- Tracked priority courier
- Available for orders placed before the daily cut-off time
International Delivery
- Estimated delivery: 5–12 working days, depending on destination
- Fully tracked service
- Customs and import duties may apply (see below)
Delivery Charges
Delivery charges vary depending on order value, weight, and destination. Shipping costs are displayed clearly at checkout before payment is completed.
From time to time, we may offer free shipping promotions for qualifying orders.
Discreet Packaging
All orders are shipped in plain, unbranded packaging to protect your privacy. No reference to product type, brand, or company name will appear on the outer packaging.
Customs, Duties, and Taxes
For international orders, customers are responsible for any customs duties, import taxes, or clearance fees imposed by their country of residence.
We cannot predict or control such charges. Failure to pay customs fees may result in your package being held or returned. In such cases, we may deduct associated costs from any refund issued.
Delivery Times and Delays
Estimated delivery times are provided for guidance only and may be affected by external factors such as:
- Postal or courier delays
- Customs inspections
- Weather conditions or strikes
- Public holidays in the destination country
We are not responsible for delays caused by third parties or circumstances beyond our control.
Order Tracking
Once your order has been dispatched, you will receive an email confirmation with a tracking number and instructions for monitoring delivery progress.
Failed Deliveries and Re-Delivery
If delivery is attempted but unsuccessful due to incorrect address information, absence at the delivery address, or refusal of the package, the item may be returned to us. In such cases:
- Customers may be responsible for re-delivery charges
- Refunds for failed deliveries will exclude original shipping costs
Lost or Missing Parcels
If your order does not arrive within the expected timeframe, please contact us within 10 working days of the estimated delivery date. We will investigate with the courier and, if necessary, arrange for a replacement or refund.
Please note: claims for missing parcels must be submitted within 30 days of the dispatch date.
Damaged Packages
If your order arrives damaged, retain the original packaging and contact us within 48 hours with photographs. We will arrange a replacement or refund once the claim has been verified.
Restrictions
Certain products may be restricted or prohibited in specific countries. It is the customer’s responsibility to ensure compliance with local laws and regulations regarding the import of pharmaceutical or performance products.
Orders confiscated or returned by customs due to local restrictions may not be eligible for a full refund.
Delivery Address
It is the customer’s responsibility to provide an accurate and complete delivery address at the time of purchase. We are not liable for delays or losses arising from incorrect or incomplete address information.
Split Shipments
Large orders may occasionally be shipped in multiple parcels for logistical reasons. You will be notified if your order is split, and each parcel will have its own tracking details.
Cancellations Before Dispatch
Orders may be cancelled before dispatch for a full refund, including shipping charges. If the order has already been shipped, it will need to follow our Refund & Return Policy.
Customer Support
For any queries regarding shipping, delivery times, or order status, please contact us:
Email: [email protected]
Telephone: +44 161 394 0294
Postal Address: SteriMed Pharmaceuticals Ltd., 41 Holborn Viaduct, London, EC1A 2FD, United Kingdom
Updates to This Policy
We reserve the right to amend this Shipping & Delivery Policy at any time. Updates will be published on this page with a revised “last updated” date. Customers are encouraged to review this Policy regularly to stay informed.
